Help and Delivery Information

All gifts are delivered by our team to the appropriate custodian at the mortuary, cemetery, faith based location, home or other address. Depending on the facilities privacy and security policy, this may be the front desk, the flower room, the onsite gift shop or another designated custodian.

If for any reason your order arrives at it's location after the mourning service has concluded, we can reroute a fresh arrangement to the bereaved family's residence or other address.

**Sunday Delivery Limitations.

No Next Day Delivery Guarantee for Sundays. Read more below for Sunday Order Information.

**Next-Day Delivery Cut Off Time

All floral and plant arrangements are prepared and delivered on the next day if ordered Monday thru Friday before 1pm in the recipient's time zone.

Monday through Friday Deliveries

Next Day delivery is available on floral and plant orders placed by 1:00p.m. in the receiving location's time zone Monday – Friday (delivery delays may occur during holidays).

Saturday Delivery

Next Day floral and plant orders for Saturday delivery is available on most orders placed by 12:00p.m. on Friday in the receiving location's time zone (delivery delays may occur during major holidays).

Sunday Delivery

Floral and plant orders placed after 12pm on Saturday and all orders placed on Sunday will not be guaranteed for Next Day Delivery. If Sunday delivery is unavailable, orders will be delivered on Monday (delivery delays may occur during major floral holidays).

Holiday Delivery

Depending on the location's business hours during major holidays, your order may be delayed, and delivered on the next business day.

For help or to order by phone, call toll-free 1-877-887-5451 (Mon-Fri, 8:00 a.m. - 5:00 pm Pacific Time).

For further information, please write us at [email protected].

Cancellation

Before canceling your order, please let us know if we may re-route to another address free of charge. Due to the perishable nature of flowers and food on your purchase, a $5.00 cancellation fee will be applied to all orders that have been prepared for delivery. When an order is en route or delivery has been attempted at the location provided in your order, a 20% restocking fee will be applied to all cancelled orders.

*Please Note: SympathyGiftShop.com delivers flowers to all mortuaries, cemeteries and faith based locations in our database. Not all of these organizations are directly affiliated with SympathyGiftShop.com.