FAQs

Please Note: SympathyGiftShop.com delivers to mortuaries, cemeteries, faith based locations, homes and other addresses in the United States. Not all facilities are directly affiliated with, endorse or benefit from sales on this site.


Who We Are

Q: Who is SympathyGiftShop.com?

A: SympathyGiftShop.com is a San Diego, California based company with a mission to assist our customers in honoring the life of a loved one with beautiful blooms and floral arrangements. SympathyGiftShop.com provides an easy way to send personalized flowers and gifts to family and friends that may have recently lost a loved one. We deliver to homes, offices, funeral /cremation services or cemeteries across the United States. Our selection of flowers and gifts is a great way in which you can offer unspoken words of comfort, hope and peace to those who need it most.

Q: Are you located directly in the mortuaries, cemeteries or faith based locations?

A: SympathyGiftShop.com provides the online shops for many of these locations across the nation. Our offices are not located within the organization itself.

Sympathy Partners

Sympathy Partners are mortuaries, cemeteries and faith based locations whom we provide online shops for. These online shops process and deliver orders directly from an on-site gift shop inventory, from fresh local vendor partners, or from other off-site vendor partners. Sympathy Partners benefit directly from online sales.

Non-Partner/Non-Affiliate Location Deliveries

SympathyGiftShop.com also provides delivery service to any mortuaries, cemeteries, faith based locations, homes and offices in the United States that are not partnered with or affiliated with us. For these locations, you may look up the addresses in our easy to use directory or you may cut and paste the address from your preferred online search. Our online shop processes and delivers these orders from off-site vendor partners. Non-partner funeral homes do not benefit directly from online sales.

Funeral/Cremation Etiquette Questions

Q: What is appropriate to send to a funeral?

A: Fresh flowers, plants, dish gardens, or even fresh flowers with green plants are all a very appropriate gift to send for those who have lost a loved one. Different areas may have different customs.

Q: What is appropriate to send for a cremation?

A: Because this practice is increasingly common in some areas, we have a dedicated section of our website specifically for cremation services. Families may choose a smaller piece designed for display with the urn. Specially designed pieces may be more in keeping with a brief memorial service. If there is to be a visitation and viewing before the service, palms, green plants and larger tributes from groups can provide a beautiful backdrop. A elegantly arranged floral tribute adds beauty to any type of memorial service. Of course, it is equally nice to send the flowers or plants to the family’s home.

Q: Is it alright to send brightly colored flowers for a funeral?

A: Definitely. Bright flowers can reflect on the beautiful personality of the deceased. Also, colorful flowers may be chosen to send a message about how that person made you feel happy to have known them.

Q: Who orders the casket spray?

A: Most of the time that is the responsibility of the closest family member(s). In some cases organizations, companies or even the funeral director will place the order and/or pay for the casket spray with the immediate family’s approval.

Q: I found out about the death after the funeral (or cremation) was over. What can I do?

A: A floral arrangement received at home after the funeral can be a welcome reminder that friends haven’t forgotten. A recent university study shows the bereaved appreciate being thought of in the weeks or even months after the funeral. In this instance, consider a table or foyer arrangement or perhaps a basket arrangement with spring or pastel flowers. A personal message always adds a nice touch as well.

Q: Is it okay to send flowers to the family's home? If so, when is it appropriate to send them?

A: Absolutely. This is a wonderful way to express your sympathy and is a common practice. Some people choose to send flowers to the home immediately while others prefer to wait a week or more. There are no specific rules. Flowers can be a very encouraging reminder during the grieving process that friends haven't forgotten.

Q: Is it still appropriate to send flowers if the death notice mentions a charitable donation "in lieu of flowers"?

A: Yes. Because flowers help say what is often difficult to express, they are always appropriate and in good taste. Flowers also play a functional role, adding warmth to the service and providing the visible emotional support that the family needs during this time. Making a charitable donation in addition to a gift of flowers allows you to honor the family's request while still expressing the sympathy you feel.

Q: If I want to place a tribute in or on the casket, what should I do?

A: This tradition is usually reserved for family members or special loved ones. It would be best to ask the family before ordering anything for the casket.

Q: How do I know what charity to donate to?

A: If the bereaved would prefer donations to a charity in lieu of flowers usually the information can be found in the obituary or in literature at the funeral home. You may also wish to donate to a charitable cause of your own choice. Many organizations will send a notification to the bereaved of your donation in the deceased's name.

Delivery Questions

Q: What time will my order be delivered?

A: Due to the varied times of preparation and transportation of these items, we cannot guarantee a specific delivery time. Orders will be delivered within normal business hours.

Q: Do you deliver on Saturdays?

A: Next day floral and plant orders for Saturday delivery is available on orders placed by 12:00p.m. on Friday in the receiving locations time zone.

Q: Do you deliver on Sundays?

A: Floral and plant orders placed after 1pm on Saturday and all orders placed on Sunday will not be guaranteed for Next Day Delivery. If Sunday delivery is unavailable, orders will be delivered on Monday (delivery delays may occur during major floral holidays).

Q: How will I know when my order has been delivered?

A: A delivery confirmation email will be sent to the email that was indicated on the order.

Product Questions

Q: Can I send just a few single flowers?

A: We cannot deliver individual flowers due to delivery constraints.

Q: What if the flowers I ordered are out of stock or out of season?  substitution policy

A: Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Please review our substitution policy for more information.

Q: - What if the flowers the delivery destination received look nothing like the photo on your website or are inconsistent with the substitution policy?

A: Please contact us ASAP and provide a clear photo of the arrangement and we will work with you to provide a solution.

Payment Questions

Q: I keep getting an error when I try to process my order.

A: This usually means the billing zip code you provided does not match the credit card number listed.

Q: Can I use an international credit card to place an order?

A: Yes. Please contact a representative at 1-877-887-5451 to place an order with an international credit card.

Q: Can I use a prepaid gift card to place an order?

A: No more than one gift card may by used to place an order. Please contact a representative at 1-877-887-5451 to place an order with a prepaid gift card.

Contacting Us

Q: How do I reach a representative about my order?

A: A SympathyGiftShop.com representative is available by phone or email Monday through Friday, 8am to 5pm PST.

Our phone number is 1-877-887-5451. We can also be reached via email at [email protected]